Refund Policy

At InnossistAI, we strive to ensure the satisfaction of our customers. If, for any reason, you are not completely satisfied with your purchase, we offer the following refund policy:

1. Eligibility for Refunds:

• Refund requests must be made within 7 days of the initial purchase.
• Only the initial purchase of a subscription plan is eligible for a refund. Subsequent renewals are non-refundable.
• After 7 days of purchase, if you request a refund, your account will stay active until your next billing date, then switch to the Free plan.
• We don't offer refunds for the remaining time in your current billing period after cancellation.
• For specific refund requests, our billing team reviews each case individually.

2. Requesting a Refund:

• To be eligible, customers must demonstrate that they have made reasonable efforts to utilize our services but found them unsatisfactory.
• To request a refund, please contact our support team at support@innossistai.com with your order details and a detailed reason for the request.

3. Processing Refunds:

• Approved refunds will be processed within 12-14 business days to the original payment method.

4. Non-Refundable Items:

• One-time setup fees and custom development services are non-refundable.
• Accounts that have violated our terms of service are not eligible for refunds.

5. Contact Information:

If you have any questions or concerns about our refund policy, please contact us at:

• Email: support@innossistai.com
• Phone: +8801611176820

Thank you for choosing InnossistAI. We value your business and are committed to providing you with the best possible service.

Changes to This Policy:

Innossistai.com reserves the right to update this refund policy at any time, and changes will be communicated via our website.